Privacy Policy

1. Summary

In the current version of Duo Create:

• No Snow Haus account is created, and you are never asked to sign in.
• Your drawings, stories, poems, reflections, drafts, and the details you add to them are stored only on your device. Snow Haus does not receive or keep a copy.
• The App contains no advertising, analytics, crash-reporting, or tracking SDKs, and it does not use the advertising identifier.
• The App itself goes online only for optional Apple Maps requests in the location picker. Website links open in your browser, and shared files go to the app or service you choose.
• Location access is optional and is used only to suggest a place name. Coordinates are not saved.
• Photos access is optional and add-only. It is used only when you choose Save Image, and it does not let the App see your photo library.
• Snow Haus receives information only when you contact us, or from Apple if you choose to share analytics with app developers in iOS Settings (see Diagnostics Shared by Apple).

2. Scope

This policy applies to the Duo Create app for iPhone and iPad and to the Duo Create pages on snowhaus.studio. It does not apply to other Snow Haus apps, which have their own privacy policies. When you visit our website or contact us, the Snow Haus general Privacy Notice also applies to the website and support information we receive.

3. Information We Collect or Process

Your Creations and Settings

Snow Haus does not collect the content you create in the App, the details you add to it, or your App settings. Section 4 describes what the App stores on your device.

Support and Website Information

If you contact us by email or through the support form on snowhaus.studio, we receive your name, email address, message, and any details you choose to include, such as your device model, iOS or iPadOS version, App version, or a copy of a creation. We use this information to answer you, investigate the problem you describe, and keep a record of the request. Our website and hosting providers also process standard request information, such as IP address, browser details, and timestamps, to deliver pages and keep them secure. This information is governed by the Snow Haus general Privacy Notice.

Please leave private stories, reflections, and a child's personal information out of support messages unless they are needed to explain a problem.

Diagnostics Shared by Apple

Duo Create does not send crash reports, usage statistics, or other diagnostics to Snow Haus. If you turn on Share With App Developers in iOS Settings, Apple may provide us with crash reports and aggregated usage statistics for the App through App Store Connect, as described in Apple's App Analytics & Privacy. These reports describe how the App runs and do not include the content of your creations. We use them only to find and fix problems. You can turn this sharing off at any time in Settings → Privacy & Security → Analytics & Improvements.

App Store

Apple handles App Store downloads, updates, ratings, and reviews under its own terms and privacy policy. Apple provides us with aggregated sales and download reports that do not identify you.

4. Information Stored on Your Device

The App stores the following in its private storage on your device:

• drawings, including your strokes, layers, templates, overlays, and canvas settings;
• stories, poems, and Lemon to Lemonade reflections, including drafts in progress;
• titles, bookmarks, and favorites;
• optional details you add to a creation: creator names, a date, a place name or address, and keywords;
• creations you have deleted, for 30 days, in Recently Deleted;
• App settings, including the default creator name you choose in Settings.

This information is not linked to an account, and Snow Haus cannot access it.

Backups and Other Devices

If you have turned on iCloud Backup or back up your device to a computer, those backups can include the App's data. They are stored by Apple under your Apple Account or on your computer, and Snow Haus cannot access them. Duo Create does not sync your library between devices. Restoring a device backup can bring the App's data to another device.

5. Permissions and Apple Services

Location (Optional)

When you open the location picker from a creation's Details, the App asks for permission to use your location while you are using the App. If you allow it, the App requests your current location once and asks Apple Maps for the name of that place. You can decline and still search for a place or choose one on the map.

Apple processes these map, search, and place-name requests, including the coordinates and search terms involved, under the Apple Maps privacy policy. Snow Haus does not receive them. The App does not save coordinates: only the place name or address you choose is saved with the creation. Depending on where you are, that name can be a street address. You can change location access at any time in Settings → Privacy & Security → Location Services → Duo Create.

Photos (Optional, Add-Only)

If you choose Save Image when sharing a drawing, iOS asks whether Duo Create may add photos to your library. This permission lets the App add the image you are saving. It does not let the App see, read, or change the photos already in your library. You can change it in Settings → Privacy & Security → Photos → Duo Create.

Permissions the App Does Not Use

The App does not ask for access to your camera, microphone, contacts, calendars, or full photo library, and it does not ask to track you.

Apple System Features

Keyboard suggestions, dictation, Writing Tools, and other system features you use while typing in the App are provided by Apple and governed by Apple's privacy policy.

6. Sharing Your Creations

When you choose Share, the App creates a temporary image (for drawings) or PDF (for stories and reflections) on your device and opens the iOS share sheet. You decide where it goes, for example Messages, Mail, AirDrop, Files, Photos, or another app. The people and the apps or services you share with handle the file under their own terms and privacy policies. Snow Haus does not receive a copy unless you send it to us. The App deletes its temporary copy when you close the share sheet.

Before sharing, you choose whether to include the title and the creator name. If a creator name is saved, Include creator name starts on; turn it off to leave the name out. Shared files do not include the place or keywords from Details, and the App does not embed your location in them. Shared files show a Duo Create footer with a QR code that opens the Duo Create page on snowhaus.studio.

7. Retention and Deletion

• Your creations stay on your device until you delete them or delete the App.
• When you delete a creation, it moves to Recently Deleted in My Duos, where you can restore it for 30 days. After 30 days, the App permanently removes it the next time you open My Duos. Recently Deleted cannot currently be emptied sooner.
• Deleting the App removes its data from your device. Offloading the App (Settings → General → iPhone Storage or iPad Storage) keeps its data for when you reinstall.
• Copies in device backups, files you exported, and copies you shared with others are not affected by deleting a creation or the App.
• Snow Haus cannot retrieve, restore, or erase creations on your device or in your backups.
• Support and privacy correspondence is retained as needed to respond and to keep a record of the request, as described in the Snow Haus general Privacy Notice.

8. Your Choices and Rights

• Allow, deny, or change Location and Photos access in iOS Settings.
• Leave creator names, places, and keywords empty, or edit or clear them in a creation's Details.
• Set or clear the default creator name in the App's Settings.
• Choose, each time you share, whether to include the title and creator name.
• Turn off Share With App Developers in Settings → Privacy & Security → Analytics & Improvements.
• Delete creations in My Duos, or delete the App to remove its data from your device.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of personal information we hold about you, to object to or restrict its processing, and to appeal our decision on a request. Because the App does not send information to Snow Haus, these rights apply to information we hold from support or website contact. To make a request, email privacy@snowhaus.studio or use our data request form. We will not discriminate against you for exercising your rights. You may also complain to your local data protection authority. The Snow Haus general Privacy Notice explains these rights in more detail.

9. Children and Families

Duo Create is a general-audience creative app for people of all ages, including families who create together. The App does not collect personal information from anyone, including children under 13 (or the minimum age that applies in your country). Names, places, and other details that a child or parent adds to a creation stay on the device.

We encourage parents and guardians to help younger children decide what to add to a creation's details and what to share, and with whom. Location and Photos access can be managed in iOS Settings and with Screen Time.

If you believe a child has sent us personal information, for example through our support form, please contact privacy@snowhaus.studio and we will delete it.

10. Security

The App keeps its data in its own private storage area on your device, which iOS separates from other apps. When your device has a passcode, iOS also encrypts that data. Anyone who can unlock your device can open the App and see your creations, so keep your passcode and Apple Account secure. Our website and support form use encrypted connections (HTTPS). No method of storage or transmission is completely secure.

11. International Processing

Snow Haus is based in the United States. Because the App does not send your information to Snow Haus, using the App does not transfer personal information to us. If you contact us from outside the United States, your message is processed in the United States and in other countries where our email and hosting providers operate, as described in the Snow Haus general Privacy Notice.

12. Changes

We may update this policy from time to time. When we do, we will update the "Last updated" date above. If changes are material, we will provide notice in a manner appropriate to the change. If a future version of the App sends any information to Snow Haus, we will update this policy and the App's App Store privacy details before that version is released.

13. Contact

Privacy questions and requests may be sent to privacy@snowhaus.studio. For help with the App, visit Duo Create Support.