Support

45|45 Support

Previously Football Cup 26. Get help with club and international football, Forecast, purchases, match data, notifications, widgets and app issues.

We review every support request and will reply by email if we need more information.

What Helps Us Troubleshoot

  • Where you saw the issue
  • Device model
  • iOS or iPadOS version
  • App version
  • Free or PRO status
  • Team, player, match, venue, or group, if relevant
  • Screenshots, screen recordings, or a share link, if helpful

Quick Answers

Start here if something feels off.

These answers cover the most common questions about match data, maps, brackets, widgets, notifications, purchases, and app data.

Pro & The New Name

Does my Football Cup 26 lifetime Pro purchase carry over?

Yes. Your lifetime Pro access carries over to 45|45 with no new purchase required. Use Restore Purchases in the app with the Apple Account that made the original purchase. Contact support if your access still does not appear.

Is this a different app?

No. Football Cup 26 is now 45|45. Update the same app to follow club football alongside the complete 2026 tournament. The previous website and support URLs remain available.

Forecast & Simulated Tables

What does a simulated table mean?

It shows the effect of the results you select. It is separate from official standings and is not a prediction of the final table. Matches you have not picked remain unplayed in your simulation.

What is free in Forecast?

You can browse match chances where available and make picks for the current matchday in one simulation per season. Pro unlocks picks across the season, additional simulations, saved copies and supported season-goal tools.

Are match chances guaranteed?

No. Match chances are estimates, not guarantees. Availability depends on the competition and the data available for that match.

Matches & Schedules

Why are scores or fixtures not updating?

Check your internet connection, then close and reopen the app. Live data can also be delayed briefly while a provider is catching up.

How do I report incorrect football data?

Send a support request with the match, team, or schedule item and a short description of what looks wrong.

Can I view matches in my local timezone?

Yes. Match times are automatically converted to your device's local timezone.

Maps

How do maps work?

Maps help you explore participating nations, venue locations, and nearby areas for supported stadiums. Search also supports players, nations, and venues.

Why can't I see a stadium map for some teams?

Some teams, venues, or competitions do not currently have complete mapping data available.

Can I open stadium locations in Apple Maps?

Yes. After selecting a stadium, tap Get Directions to open directions in Apple Maps.

Clubs & International Football

Which competitions are available?

45|45 follows the Premier League, Bundesliga and La Liga alongside international football and the complete 2026 tournament. Coverage varies by competition, and more competitions will be added over time.

How do I find my team’s matches?

Open a club or national team page to explore its fixtures and results. Follow your team to keep it close in the app. For the 2026 tournament, a nation’s tournament path also shows its route through the competition.

Why do country flags or names appear incorrect?

If you notice incorrect country information, send a support request with the country name and screenshots if possible.

Player & Team Stats

How often are player statistics updated?

Stats are updated regularly during and after matches, depending on data availability.

What player stats are available?

You can view goals, assists, appearances, cards, minutes played, and more where the data is available.

Why are some player stats unavailable?

Some competitions and providers do not publish complete player-level statistics.

How are team rankings calculated?

Rankings follow official standings and tie-breaker rules for the relevant competition.

Brackets & Simulations

What are simulation brackets?

Simulation brackets let you predict tournament outcomes and generate possible matchups.

Can I save or share my bracket predictions?

Yes. You can save and share supported brackets with friends.

Why did my simulated bracket change?

Your saved simulation stays under your control. It changes when you edit picks or scores, or when you choose to restore it to current tournament data.

Can I update my bracket simulation to reflect actual scores?

Yes. Use Restore Current Table in the bracket simulator to discard score edits for that group and return to the current tournament table.

Widgets & Notifications

What widgets are available?

Widgets may include live scores, schedules, standings, and tournament brackets.

Why is my widget not updating?

Make sure Background App Refresh and notifications are enabled. Widget refresh timing is also controlled by iOS and can be affected by Low Power Mode or connection quality.

Can I customize my widgets?

Yes. You can select specific teams or groups for supported widgets.

Why are notifications delayed?

Notification timing depends on device settings, internet connection, Apple Push Notification service delivery, and live match data availability.

Accounts & Data

Do I need an account to use the app?

No. You do not need a Snow Haus account to use 45|45.

How do I restore my preferences on a new device?

45|45 does not currently use a Snow Haus account for preference sync. If you restore from an iOS device backup, iOS may restore local app data. To restore PRO, use Restore Purchases in the app. Device-local preferences and simulations may need to be set up again.

How many teams can I follow for free?

The free version lets you follow one club and one national team. Pro lets you follow additional clubs and countries. Your club allowance is separate from your national team allowance.

Contact Support

Send us the details.

If the quick answers do not cover it, send a request. A few structured details help us route purchases, football data, notification, widget, map, and app issues faster.

Need to include screenshots? Paste a shared link in the message, or submit the form first and reply with attachments when we respond.

Please do not include passwords, payment card details, or sensitive personal information.

If the form does not submit, refresh the page and try again in a moment.

45|45 is made by Snow Haus Studio.